SYS / CANCEL
Cancellation policy
LAST UPDATED 08 / 2026Short window, clear cut-off. Once it leaves our rack for the courier, the order stands.
01
The window
- You may ask us to cancel only while the order is still unshipped, and only within four hours of placement — whichever comes first.
- The moment the order moves into a shipped / handed-to-courier state, cancellation is closed. We cannot pull a bag back once it is on the network.
02
How to cancel
- Send a request from the email you used at checkout to lucidrush@outlook.in.
- Include your order ID in the subject or body. Requests from unmatched addresses may be delayed while we verify ownership.
- We confirm acceptance or refusal by email once the warehouse status is checked.
03
Prepaid refunds
- If we cancel a paid-online order inside the window above, the full merchandise amount paid for that order is returned to the original payment method.
- Banks and UPI apps usually surface the credit in four to seven business days; exact timing follows your bank’s rules, not ours.
- Any COD fee already collected (if applicable) is handled in the same confirmation email.
04
After ship
- Shipped orders cannot be cancelled. If something is wrong with the piece after delivery, see our returns & refunds policy instead.