SYS / RETURNS

Return &
refund policy

LAST UPDATED 08 / 2026

Limited runs, limited take-backs. Size swaps when stock allows; damage claims when the piece arrives wrong.

01

How we produce

  • Pieces are cut and finished in controlled drop runs — not open-ended stock. That is why open returns are tightly limited.
  • Buying a drop means accepting the fit and colour of that run once the parcel is accepted in good condition.
02

Size exchange

  • If the size is wrong, you may request an exchange within seven days of delivery, subject to the alternate size still being available.
  • The garment must be unused, unwashed and returned with original tags and packaging.
  • Marked-down / sale units are excluded from size exchange.
03

What we do not take back

  • Change of mind, preference, or “doesn’t feel like me” after wear or wash is not grounds for a return.
  • Except for transit or manufacturing damage (below), we do not accept open returns for refund.
04

Damaged or defective on arrival

  • Photograph the issue clearly and email lucidrush@outlook.in within twenty-four hours of delivery, with your order ID.
  • Do not discard the packaging until we close the claim — we may need courier proof.
  • Approved claims may be resolved as a replacement, store credit or refund. We decide the remedy after inspecting the evidence (and the garment, if we ask it back).
05

Who pays the courier

  • Outbound shipping on a replacement we approve is covered by us.
  • For size exchanges and any customer-initiated send-back, courier charges both ways are paid by you unless we state otherwise in writing.
06

Checks and timelines

  • Every exchange or damage claim is reviewed by our team. Approval is not automatic.
  • Where a refund is issued, it goes to the original payment method; bank posting often takes several business days after we release it.

All exchanges and returns remain subject to verification by LUCID RUSH. Questions: lucidrush@outlook.in.

Related: Shipping · Cancellation